Warranty saga VI (seriously?!?)

I've been loath to bring up these issues again because the saga is just too annoying - but be warned if you purchase a new RV - this is the kind of BS you have to deal with to get the warranty work done.

So...when I last updated you on these issues it was March (Spring Break) and we left the Hideout overnight so that they could install a new water heater.  Shortly after we got it back I noticed that the water heater was still leaking.  Not only that, but we were again smelling propane at the tanks even though the dealership had replaced the pigtails (on January 3 at our first warranty visit).  We have not been able to locate the leak/source of the smell.  When I stepped back and considered what an inconvenience and hassle we had been through - taking it in over three different visits - and things that were supposed to be repaired were not I decided to document and elevate our concerns to management.  I wrote an email and though I was professional and succinct the response was lack-luster.  We were then assigned to a new service tech who has a stone face and doesn't waste words on the phone.  However, Husband spoke to him a month ago and confirmed that when we brought the Hideout in May they would keep it for one night to finish the repairs.  We also had complained about the issues with the siding and this issue was elevated to the general manager at the dealership, but we never heard whether or not it was resolved until yesterday.

So...we were scheduled to bring it first thing in the morning on May 8 for an overnight visit.  As a side note, May 8 in the afternoon was also the day Husband was scheduled to have a cataract removed from his left eye (BTW. the surgery went well).  I booked us a hotel with a pool so that Husband would have a nice place to recover and I could entertain the kiddos.  His follow-up appointment was May 9 in the morning and we were scheduled to pick up the Hideout at the end of the day.  However, as the end of the day approached on May 9th, we had not heard from the dealership so we called around 3pm only to find out that they had to keep it another day.  At that point we went to the dealership - we had only packed for one night and needed additional items, but also I was curious as to how much was left to complete.  After visiting it was clear we could not take it as the bathroom wall was unfinished and part of the shower stall was removed from the wall to accommodate the repair.  After a very brief visit we left and I called back the hotel to book another night at a greatly inflated price due to the immediate nature of the reservation.  If the dealership would have told us originally that they needed it for two nights we could have planned accordingly and could have saved some money on the hotel.  It was very frustrating.  On the up side, on May 9th they let us know that the siding repairs were approved and that they will order parts.  I guess that is good and bad news because that means we get the repairs we wanted, but we have to leave it again. 

Exterior

• SIDING: Siding is bowing or dented in a number of places - This has been complete BS.  We've gone back and forth on this with both the dealership and Keystone.  The shitty thing is that the dealership noted some of the damage to the siding when they received it from the manufacturer.  Keystone has denied it twice, but we were told by our salesperson when we picked it up and noted the one bigger dent, "oh, that will be fixed with your warranty work." Like it was no big thing...obviously it is a thing.  I can't wait to take it in and talk to the manager face-to-face on this one. Now that the GM is involved this repair is finally approved, but parts are on order.
• WATER HEATER - A bleed-off valve was leaking - they say they replaced it.
• PROPANE SMELL: They said the switch valve that switches between the tanks was leaking.  They said they replaced it.
• WINDOW SEAL: Last time we took it in we added this item - The main window by the table did not seem to be sealed properly - it was loose.  They did fix this with some type of adhesive.
• WHEEL WELL COVER: The trim by the wheel well has been fixed each time we take it back.  The screws are stripped and they basically just caulk all around it to try and make it stick, but it always comes apart.  They did repair it again.
• AWNING: The awning has been looked at before.  This time they said it was a bent arm and that it needs to be replaced.  We said, "so is that what you are going to do?"  and our service rep said "yes we will submit it and you can have it fixed when you come back for the siding repair."  

Interior

• CABINET / DRAWER: A couple panels and cabinets need repair- They did fix the cabinet drawer face as requested.
• BATHROOM WALL: There is a wall panel in the bathroom that has a bubbling texture -  this has been there since day one and we think we missed it at our walk-through because the lights were not on and it is not easy to see without light. (This was the repair that took so long, they had to replace a wall panel in the bathroom.  When they did it they added a seam that was not there.  It isn't great, but at least the panel is not all bubbly)

So...I was told that they will need to keep the Hideout for 3-4 days when we take it back after our trip.  They would not schedule us at this time.  They want to wait for parts to come in first.  What is done is all that is getting done.  The whole ordeal was exhausting.  My main concern was about the propane smell and I really hope they fixed it.  We did stick our noses by the propane and didn't smell anything at that moment...I hope that means it is good to go.  

So the warranty work was completed as much as possible and Husband got a new lens in his eye - those were the some of the last things we had to take care of in AZ.  Tomorrow is commencement at ASU - we will head to Joshua Tree National Park on Saturday!