To recap the current status of our issues:
Exterior
- WARRANTY/PARTS NEEDED: Siding is bowing or dented in a number of places - This has been complete BS. We've gone back and forth on this with both the dealership and Keystone. The shitty thing is that the dealership noted some of the damage to the siding when they received it from the manufacturer. Keystone has denied it twice, but we were told by our salesperson when we picked it up and noted the one bigger dent, "oh, that will be fixed with your warranty work." Like it was no big thing...obviously it is a thing. I can't wait to take it in and talk to the manager face-to-face on this one.
- WARRANTY/PARTS NEEDED: Leaking water heater - The dealership has the new water heater from the water heater manufacturer and is ready to replace it.
Interior
- WARRANTY/PARTS NEEDED: Shower stall unsticking / bowing away from the wall (Keystone denied this repair, but the dealership said they would look at it.)
- WARRANTY/PARTS NEEDED: Shower head leaks significantly when in the closed position (Keystone denied repair - stating this is normal. However I wonder if our dealership ever tested it to see if the amount of leakage was "normal." I will push the issue when we take it in.)
- WARRANTY/PARTS NEEDED: A couple panels and cabinets need repair (these will be fixed - but not during Spring Break because they still don't have the parts.)
- WARRANTY/PARTS NEEDED: There is a wall panel in the bathroom that has a bubbling texture - this has been there since day one and we think we missed it at our walk-through because the lights were not on and it is not easy to see without light. (This will be fixed - they will replace the wall panel which will require taking off the existing panel and probably part of the shower stall...this is a bigger repair that will take the better part of a day. Even though this was one of the first things they told us was approved they now say they aren't ready to do the repair. We are done with phone calls - next communication needs to be face-to-face when we drop it off.)
- WARRANTY/PARTS NEEDED: molding around the kitchen table is coming apart. I forgot to include this one in previous posts, but the dealership said they are ready to fix this. I am not sure if Keystone approved it or if the dealership is just going to fix it.
Overall this whole thing is a huge disruption to our lives and I am disappointed that everything can't be fixed this week. The bottom line is that we will have to take it back in May before we leave on our trip.
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